Frequently asked questions
Answers about shipping, customs and working with Embassy Freight.
Shipping & services
Which countries do you ship to and from?
We specialize in trade between Vietnam/Asia and the United States and Europe (Italy), and handle shipments to and from 120+ countries via our global network.
Do you handle both small and large shipments?
Yes — from a single LCL pallet or air carton to full-container and project cargo, we scale to any volume.
Which is better for my shipment: sea, air or rail?
It depends on your budget and deadline. Sea is most economical for volume, air is fastest for urgent cargo, and rail is a balanced middle option for Asia–Europe. We'll recommend the best fit.
Customs & compliance
Are you a licensed customs broker?
Yes. Our in-house licensed brokers handle import and export clearance, HS classification and duty optimization.
Can you help reduce our duties and taxes?
We legally minimize duties through correct classification, accurate valuation and applicable free-trade agreements.
What documents do I need to ship?
Usually a commercial invoice, packing list, and transport document, plus any permits or certificates of origin. We provide a checklist for your specific goods.
Quotes & working with us
How do I get a quote?
Use our quote form or call us. Share your origin, destination and cargo details and we'll reply with options and pricing within one business day.
How will I know where my shipment is?
You get a dedicated coordinator and proactive milestone updates from booking to delivery — no need to chase for status.
What languages does your team speak?
We support clients in English, Italian, Vietnamese and Chinese.